ReactivOn is designed to best meet the expectations of its customers, present or future.
In order to help you quickly and efficiently, the support team's mission to respond individually to requests coming to him. All the collected information are listed in a customer area which is attributed to you of your first purchase. Our staff can know the history of your interactions with ReactivOn permanently.
In order to help you quickly and efficiently, the support team's mission to respond individually to requests coming to him. All the collected information are listed in a customer area which is attributed to you of your first purchase. Our staff can know the history of your interactions with ReactivOn permanently.
Means of communication
Because our customers require an optimal service, we will assist you as soon as possible:
- Hotline to guide you through the creation of your incident tickets
- Telephone conference to bring together our best employees at once and thus answer your questions both technical, only organizational, that financial
- Instant Internet discussion for you to provide an assistance platform, without heavy client, to quickly ask questions. Simple, you immediately receive a concrete response to your request
- Visio-Conference HD for critical applications where the face to face is a necessity
- Take control remotely for an effective demonstration of functionality for use poses difficulties
Maintenance contracts
Technical support ReactivOn allows you to benefit from quality and personalized assistance. You have such a dedicated access:
For any purchase of a ReactivOn solution, functional updates are included on the first three months of use. To perpetuate their investments, ReactivOn offers customers maintenance packs to extend the warranty terms proposed standard.
In the framework of these contracts, all ReactivOn products are accompanied by a commitment to repair when a package is a dysfunction. Depending on the subscribed contract, functioning rehabilitation may intervene J 1 to D 7. Taking account of hardware replacement is possible for any hardware problem when the incident is passed to ReactivOn before 13 hours.
At each new version of the firmware, ReactivOn broadcasts its customers an upgrade patch. Designed to make this possible the transparent operation, the update process is accessible from the tool Web interface. The operation can be performed without any technical assistance and without any risk of downtime. On error, the system returns automatically in previous functional State.
- the software updates of our solutions for any major change in version
- correcting files for resolution of any software malfunctions
- an advance replacement of equipment (privilege pack)
- support in setting up operations
- our technical documentation database
For any purchase of a ReactivOn solution, functional updates are included on the first three months of use. To perpetuate their investments, ReactivOn offers customers maintenance packs to extend the warranty terms proposed standard.
In the framework of these contracts, all ReactivOn products are accompanied by a commitment to repair when a package is a dysfunction. Depending on the subscribed contract, functioning rehabilitation may intervene J 1 to D 7. Taking account of hardware replacement is possible for any hardware problem when the incident is passed to ReactivOn before 13 hours.
At each new version of the firmware, ReactivOn broadcasts its customers an upgrade patch. Designed to make this possible the transparent operation, the update process is accessible from the tool Web interface. The operation can be performed without any technical assistance and without any risk of downtime. On error, the system returns automatically in previous functional State.
Additional services
To complement its offer, ReactivOn offers its clients a benefit of outsourcing alerting. This add-on pack to give to our support engineers the interpretation of the anomalies detected on a network. Thus, you can save time by you focusing on the essentials. At each intervention a report detailing the analysis and the recommendations made by ReactivOn is sent to you.
To contact our support service
Our technical teams are at your disposal from Monday to Friday from 9 am to 19 pm:
- by phone:
- the form of contact
- email:
